News

Personalise or Perish

In more than a decade of developing database marketing software, I’ve never been so excited. Gone are the days of capturing customer data via the fishbowl at the end of the bar or guests signing up to membership programs with pen and paper – a slow and steady approach that would often generate an illegible […]

Improving Email Engagement

Do you struggle to keep up with all the emails and messages you receive? So do your customers. Email open rates have started to decline industry-wide. If customers stop engaging with your emails, their email clients could make your communications a lower priority — Gmail might move them to the ‘Updates’ tab, for example — […]

Impact Data holiday hours

We hope that you have a happy holiday season! Please note the 2018-2019 holiday trading dates for our support and technical times: 25-26 December – closed* 27-31 December – normal support hours 1 January – closed* 2 January – normal support hours resume * We will still keep a close eye on things and any […]

Our support just got better

We now have one support email address for all of our clients worldwide. Please send all support queries to support@impactdata.com.au and they’ll be handled speedily by our support staff — and we’ll be able to track their resolution through our ticketing system. This is important, as reviewing these tickets gives us insights into opportunities to […]