News

Improving Email Engagement

Do you struggle to keep up with all the emails and messages you receive? So do your customers. Email open rates have started to decline industry-wide. If customers stop engaging with your emails, their email clients could make your communications a lower priority — Gmail might move them to the ‘Updates’ tab, for example — […]

Impact Data holiday hours

We hope that you have a happy holiday season! Please note the 2018-2019 holiday trading dates for our support and technical times: 25-26 December – closed* 27-31 December – normal support hours 1 January – closed* 2 January – normal support hours resume * We will still keep a close eye on things and any […]

Our support just got better

We now have one support email address for all of our clients worldwide. Please send all support queries to support@impactdata.com.au and they’ll be handled speedily by our support staff — and we’ll be able to track their resolution through our ticketing system. This is important, as reviewing these tickets gives us insights into opportunities to […]