A successful loyalty program is more than just handing out a member card and asking customers if they want to join.
Your business needs an acquisition, engagement and retention plan to really leverage the value of your investment.
That’s why Impact Data and Redcat have partnered up to deliver your automated communications program that is based on each individual member’s behaviour that triggers the right message, at the right time, to get the next visit.
Plus, all of your members are in one place, so you can contact them about new store openings, delivery deals, new menu items and promotions.
The combination of Impact Data’s digital marketing platform TalkBox and Redcat Loyalty gives clients great features including:
- Redcat coupons – are automatically available in your TalkBox account. No more downloading and merging barcodes
- Coupon messages – get the most value for sending coupons with reminders, expiry and redemption messages
- Analysis of your customer’s behaviour – Impact Data takes the profile, loyalty and transactional data and updates every contact, every day with information such as Days Since Last Visit, Average Spend, Location Last Visited
- Automated messages – our research shows that customers are 10x more likely to visit after receiving an automated message triggered by their behaviour
- Generate reviews – with a Feedback tool built into TalkBox you can not only understand customer sentiment at a store level, you can automatically ask satisfied customers to post a review
- Guest-to-member nurturing – use our Guest WiFi partner to provide a great service and attract new customers. Impact Data can automatically nurture them to become a member
- Subscription synching – when a customer makes a change to their subscription in TalkBox, this is immediately reflected in their profile online or on the app so you can be assured you are connecting with customers who want to hear from you.