We love a list at Impact Data, so we thought we would share the Top 3 of all our favourite TalkBox things. From our favourite features to the most searched articles or read blogs, this is our Top 3 of all things TalkBox! Of course, it had to come in 3 parts, so keep your eyes peeled for Parts 2 and 3 in the next few blogs.
Top 3 Latest Feature Updates
1. Head Office A new Voucher Messages page for easy visibility and access to reminders, redemption and expiry messages
2. TalkBox Update for Vouchers page, with easy visibility over details of the vouchers without having to edit them
3. TalkBox Contact edit (profile) now shows both when a contact unsubscribed and when the last resubscription request was sent
Support Articles
The TalkBox Support Centre is a fantastic resource for more than just troubleshooting. It’s jam-packed with helpful hints and even some campaign ideas. From your searches, we can see that TalkBox users want to know about:
SMS is a powerful and effective communication channel, and TalkBox currently stores more mobile numbers than email addresses. Since it’s the preferred communication channel for many recipients of TalkBox communications, we checked out the most popular types of SMS campaigns.
Voucher Reminders The urgency of letting customers know that there is only a few days to use their voucher is one of the most effective ways to get customers to visit.Read article here
Welcome messages Making a good impression with a new customer is important, and if they don’t check their promotional emails often, they may not see your welcome message. Adding SMS as a channel makes sure you will get their attention.
Birthday messages Everyone deserves attention and maybe a little treat on their birthday, to make sure your offer gets cut through a busy day for messaging, send via SMS and don’t forget to add a voucher.
Our Favourite Features
We surveyed the Sales, Support and Product teams to see what each team thought was TalkBox’s best feature and here’s our top 3 and a bonus one that our customers tell us about all the time.
1. Feedback + Net Promoter Score – feedback is a gift, and knowing how your new customers feel about their first visit or how a regular customer feels after a renovation are great ways to really understand customer sentiment. 2. Visits Analysis – when you add a connection to TalkBox, we analyse the data and create several marketing-ready fields that you can merge into your communication, trigger a message, segment your audience or even prime your loyalty members. 3. TalkBox Vouchers – whether they are QR or String code, delivered on a kiosk or even a Happy Hour Voucher, TalkBox vouchers are one of our most versatile and popular features. If you aren’t using vouchers yet, talk to us and we can help you get set up.
AND the number 4 you told us about…
4. Our Service and Support – we are so grateful when our customers take the time to give us feedback from a support ticket or a health check. Our passion is helping our customers get more visits from their customers with the data they already have, so when we help you achieve your goals, we love hearing about it.
