Create a better reopening experience with Impact Data and Social Distancing Signs, our fellow Melbourne based business. Social Distancing Signs, created to be compliant in a way that makes customers feel welcomed and safe. An essential part of a re-opening strategy is ensuring that customers can see the changes you have made to make them […]
Net Promoter Score (NPS) is a benchmark used to measure customer loyalty and satisfaction from an interaction with your business. It asks customers not to score the business, rather to rate their likelihood to recommend the business to a friend. It is calculated based on responses to a single question: ‘how likely would you be […]
The UK government has acted to force hospitality businesses to capture details of customers from September 14 to allow for track and tracing for COVID-19. This action which has been optional until now means it’s time to get your business sorted. Impact Data is here to help with our application VisitSafe. Impact Data, created VisitSafe […]
Sending an SMS or email just after a customer has visited you or signed up is a great way to keep your customers engaged and drive loyalty. This type of message is important to get right because it can be the easiest way to turn a first-timer into a loyal repeat customer. Remember if they have ‘opted-in’ […]