We now have one support email address for all of our clients worldwide. Please send all support queries to support@impactdata.com.au and they’ll be handled speedily by our support staff — and we’ll be able to track their resolution through our ticketing system. This is important, as reviewing these tickets gives us insights into opportunities to make TalkBox and SmartShift even better.
Also, we know many of our clients use TalkBox at night, so we’ve linked our support teams in Melbourne and Manchester for extended service. Australian clients now have access to support until 2am from our UK support team, and access to our Australian support team during business hours (AEST).
Simply email support@impactdata.com.au or phone 1300 885 447 in Australia or +44 0 161 618 1092 in the UK with your query.
